Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
Job Description
The Customer Support Partner is the advocate of the client within the Sabre Airline Solutions Organization. The CSP will work closely with the Account Director (AD) and Head of Customer Support Partners (HCSP) as part of the overall account team, and specifically focus on solution adoption, understanding the client landscape, key client performance indicators and trends. The CSP will have a broad base understanding of the client environment specifically around assets procured from Sabre Airline Solutions, competitor products and or solutions created by the client themselves. The CSP will also navigate across the Sabre Airline Solutions organizations and client organization in order to facilitate faster resolution time to issues. The CSP will:
- Partner with client to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g. revenue realization, data integrity, etc.)
- Conduct regular operational review meetings
- Understand the clients’ system landscape and assist in solution reviews
- Understanding of interdependencies between client solutions including competitor and home-grown solutions developed by the client themselves
OTHER RESPONSIBILITIES
• Communicate the clients’ tactical goals within Sabre Airline Solutions and represent the clients’ interests to the broader team
• Continuously gather knowledge of competitors and reflect this within the clients’ process flows diagrams
• Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support client needs
• Be the client advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs.
• Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients’ environment
• Ensure that client issues are dealt with in an efficient manner, informing the Regional Director (RD), Account Director (AD), and Head of Customer Support Partners (HCSP) or Regional General Manager (RGM) of any problems that may arise, that could result in escalations to senior Sabre Airline Solutions executives
• Construct an action plan to address concerns raised by client and discuss progress and actions during operational review sessions
• Consistent usage of CSP Tools, dashboards, process flow diagrams, surveys and scorecards
Job Requirements
- Minimum 10 Years of airline/aviation experience
- Strong analytical skills and problem-solving ability
- Showcase a high level of independent initiative and have the ability to work well in a team environment
- Demonstrate intellectual curiosity – expand knowledge base
- Plan and carry out responsibilities with minimal direction
- Motivated and goal oriented
- Comfortable in engaging on manager / director / executive levels with client
- Familiar with project management principals
- Bachelor’s degree or higher
- Be able to handle multiple clients
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
Air Cargo Latin America – EMPLEOS
